CallboxConnect
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Customer Service

CallboxConnect's Customer Services Department handles customer information requests, complaints, directory assistance, and after–market sales reporting. Our dedicated 24/7 customer service representatives who provide customers with the same care we provide our clients. Our agents undergo rigorous Accent Reduction and Neutralization Training allowing them to be globally competent. Customer Service Workshops are done quarterly to enhance each person's customer communication skills.

Assigned customer representatives may be available at any time of the day for clerical or research assignments. Our company has developed a customized PipelineCRM© allowing the clients to monitor their business on the real–time dashboard.

Calls are placed and received via the latest digital phones, which allows strict call monitoring. Recordings may be accessed through the secure PipelineCRM© account.

Our company maintains a Level 3 IP network, one of the most advanced networks available, offering the best service level agreements with 99.99% uptime. We are running on one of the highest access speeds in the industry today.

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